Work History

Various | 03.2024 - Present
Analyzed sales data and identified opportunities for growth. Developed and maintained dashboards, reports, and visualizations to communicate insights to business leaders.

Honey Pot Meadery | 03.23.2023 - 02.24.2024

Enhanced operational efficiencies utilizing design thinking and data analysis to address leadership, production, and front-of-house challenges. Poured behind the bar; hosted Loteria every Tuesday.

NCR - Digital Insight | 10.2021 - 11.2022

Led merger-acquisition implementation projects, as well as internal projects aimed at increasing operational efficiencies.

NCR - Digital Insight | 12.2015 - 10.2021

Instructional designer, lead training facilitator, and SME for 80% core and 25% ancillary products. 

NCR - Digital Insight | 07.2013 - 12.2015

Responsible for resolving client issues submitted through phone, email, and chat channels. SME. 

Goodwill Industries of Ventura & Santa Barbara Counties | 07.2014 - 09.2014

Short-term contract providing job placement services for financial assistance recipients in Ventura & Santa Barbara Counties. Grant writing. 

WorkCompCentral | 08.2012 - 07.2013

Customer support representative resolving inquiries, payment and subscription issues, and assisting training team in live facilitation set up and takedown.

CSU Channel Islands | 01.2012 - 06.2012

Developed a semester-long curriculum, and trained students to facilitate and deliver training, to promote Oxnard College STEM student transfer and success.